At HomEss, we want your shopping experience to be exceptional. That's why we offer a clear and simple return policy, which allows you to efficiently exchange or return products. Understanding this policy is crucial to ensure your satisfaction and confidence in our purchases.
When can you make a return?
Returns are possible within a specific period. Here are the details:
Return period: You have up to 7 days after receiving your order to request an exchange or return.
Conditions: The return is only valid for products that are defective. This includes cases where the item received does not work properly or is damaged.
How to manage your return
If you meet the requirements, follow these steps to make your return:
Contact our team: From the comfort of your home, send an email to [email protected].
Wait for a response: Our team will contact you shortly to guide you through the process.
Provide evidence: It's important that you send evidence (such as photos) showing the condition of the product to facilitate the return process.
Important considerations
Eligible products: Make sure the product is defective and that you can prove it with the proper documentation.
Strict deadline: Remember that the 7-day period is strict; make sure you act quickly if you want to make a return.
Real example
Imagine that you bought an appliance and upon receiving it, you realize that it doesn't turn on. In this case, you must:
Take photos of the product and its packaging.
Contact our customer service within 7 days of delivery.
Provide the required evidence so that we can process your return.
Our return policy is designed to protect the consumer and ensure that you have a worry-free shopping experience. If you have further questions about this process, please do not hesitate to contact us. We are here to help.
At HomEss, we value your privacy and are committed to protecting your personal data. This privacy policy describes how we collect, use and protect the information you provide to us when you use our online store.
1. Information We Collect
We collect information in a variety of ways when you interact with our website, including:
Personal Data: Name, address, email and phone number.
Payment Information: Credit card and other payment method data.
Browsing Data: Information about your device, IP address and browsing behavior.
2. Use of Information
The information we collect is used to:
Process your orders and manage delivery.
Improve our products and services.
Communicate with you about your account and our promotions.
Comply with legal and tax obligations.
3. Data Sharing
We do not sell or share your personal information with third parties except in the following circumstances:
Service providers who help us operate our business (for example, payment processors).
When required by law or to protect our rights.
4. Information Security
We implement security measures to protect your personal data. We use encryption technology and security practices to prevent unauthorized access.
You have the right to:
Access your personal information.
Rectify incorrect data.
Request deletion of your data under certain conditions.
6. Changes to the Policy
We reserve the right to modify this privacy policy in the future. We will inform you of any significant changes.
At HomEss, we care about your privacy and are here to offer you a safe and reliable shopping experience. If you have questions or concerns about our privacy policy, do not hesitate to contact us. Your trust is our priority.
At HomEss, we want your shopping experience to be as comfortable as possible. That is why we offer completely free shipping to anywhere in Mexico and the United States, regardless of the amount of your purchase.
We process and ship orders within 1 to 3 business days. Delivery time may vary depending on your location, but we do our best to get your products to you as soon as possible.
If you have any questions about the status of your shipment, please feel free to contact us. We are here to help!
Welcome to HomEss. By using our website, you agree to our terms and conditions stated above.
We reserve the right to update these terms and conditions at any time. We encourage you to review them periodically.
